Under Canvas Mount Rushmore

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As a Guest Experience Coordinator, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of the season.  

Competencies

• Effective Communication
• Adaptagility

Key Responsibilities

• Assist other employees in the department
• Ability to execute and balance multiple priorities, all while positively engaging with on-site guests and upcoming arrivals
• Cultivate and share resources and leads with your supervisor for departmental growth
• Ensure all events and adventures are well attended and received
• Contribute and assist teammates on-site to maintain high standards of camp operations
• Diligently communicate with supervisor on any pending priorities and immediate concerns
• Demonstrate the stamina to work long hours in varying weather conditions
• Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & Groups
• Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay
• Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
• Eagerly seek opportunities to ensure guests have everything they need
• Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (ie group events & holiday themed activities)
• Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)
• Demonstrate accountability & diligence with all associated priorities
• Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
• Work efficiently to meet deadlines while maintaining high standards
• Other duties as assigned

Preferred Qualifications

• High School Diploma or GED
• Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
• Service-minded with passion for guest service experience
• Genuine, outgoing, friendly, and dynamic
• Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture
• Teamwork and adaptability

Additional Information

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Able to stand and move for long periods of time
• Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
• This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

 

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health insurance 
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. 

As a Facilities Technician, you work closely with the Facilities Supervisor to ensure our glamping location is well-maintained, safe, and operational for our team members and guests. You play an important role in our success by performing daily maintenance, repairs, and general upkeep of our tents, amenities, equipment, and property. Depending on the camp location, the nature of work performed will vary from basic upkeep to more technical functions such as mechanical, electrical, and plumbing. This is a seasonal, hourly position that includes the option of team member housing for the duration of employment.  

Competencies

• Effective Communication
• Adaptagility

Key Responsibilities

• Interact regularly with guests and team members
• Think critically to respond quickly and effectively to ever changing situations on property
• Be solutions oriented and proactive in problem solving
• General upkeep of tents, plumbing systems, propane gas water heaters, stove pipes, decks, trailers, vehicles, generators, solar power equipment and more
• Perform day-to-day maintenance and repair work at a camp location consisting of up to 80 high-quality outdoor tents with plumbing, communal structures with showers and toilets, laundry facilities, restaurants, common areas, fire pits, outdoor activities, and equipment
• Work alongside facilities team members, under the director of the Facilities Manager, on related tasks and in across multiple departments as needed
• Other duties as assigned
• Work efficiently to meet deadlines while maintaining high standards

Preferred Qualifications

• High School Diploma or GED
• Minimum two or more years of experience performing work with minimal direction, preferably skilled in plumbing, septic, propane, or generators
• Outdoor enthusiast: ability to work long, flexible hours outdoors in heat and cold
• Team-player with strong problem-solving skills
• Electrical Systems
• Hand and Power Tools
• HVAC 
• Plumbing
• Safety Standards 

Additional Information

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Able to stand and move for long periods of time
• Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
• This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

 

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health Insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. 

As a Line Cook, you are an integral part of our food and beverage program. You will work with other Back of the House team members to deliver on culinary standards in our live fire kitchens. Working in various stations including grill, sauté, fry, prep, pantry, outdoor pop-up dining experiences, and providing support to the overall operation makes you the heart of the operation. You will keep our guests and team members safe by following food safety and sanitation protocols. Your goal is to work as a team to push out quality dishes to create memorable dining experiences. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes an option for employee housing for the duration of employment.

Responsibilities

• Be knowledgeable about menu ingredients and food preparation methods to help navigate guest questions and special dietary needs
• Collaborate and interact professionally with guests, food, camp, beverage team, and other department co-workers
• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
• Actively maintain guest safety by following all food safety and sanitation protocols
• Your culinary passion and commitment to delivering quality menu items will be a critical contribution to positive guest experiences
• Your positive attitude, ability to listen to team members, and anticipate operational needs will lead to consistently positive guest feedback
• Contribute to programing by sharing ideas for specials or operations enhancements
• You value teamwork, quickly step in to help others
• Prepare and plate dishes with proper prep and portioning in a timely manner
   

Competencies

• Effective Communication 
• Adaptagility
• Concern for Safety 
• Attention to Detail 
• Collaborating with Others 
• Quality Focus 
• Planning and Organizing 
   

Education

• High School (High school diploma) or GED
   

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker
• Able to stand and move for long periods of time
   

Certification

• Food Handler Certification

             *Must be obtained within two weeks of start of employment
 

Preferred Qualifications

• Line or grill cook experience preferred but not required
• Ability to follow direction
• Strong communication skills
• Friendly Team-Player

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
   

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes an employee housing option for the duration of employment.

Responsibilities

• Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure
• Learn and share your knowledge of local culture, activities, and adventure activities
• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
• Seek opportunities to ensure guests’ requests and expectations are eagerly fulfilled
• Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors
• Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services
• Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
• Collaborate and interact professionally with guests and co-workers
• You value teamwork, quickly step in to help others
• Work efficiently to meet deadlines while maintaining high standards
   

Competencies

• Effective Communication
• Adaptagility
• Inventory/Supply Management
• Information Management
• Collaborating with Others
• Client Focus
• Professionalism

Education

• High School (High school diploma) or GED
   

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Ability to lift 30lbs independently; all lifts over 50 lbs. require assistance from a co-worker
• Able to stand and move for long periods of time
   

Preferred Qualifications

• Experience in and/or ability to utilize POS and reservations systems
• Customer focus and friendly
• Telephone Etiquette (Basic)
• Solutions-oriented and attentional to detail
• Communication skills
• Teamwork
   

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
   

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

As a Housekeeper, you play an important role in creating a memorable first impression for our guests from the moment they enter their tent. Under Canvas is known for providing guests with a glamping experience that includes all the comforts and luxury of home, your role is to ensure our tent accommodations are clean, well-maintained, replenished with consumables, and ready for our guests to enjoy their stay. This is a seasonal, hourly position and includes an option for employee housing for the duration of employment.
 

Responsibilities

• Interact regularly with co-workers and guests in a genuine, professional manner
• Report concerns that need attention to the Housekeeping Supervisor in a timely manner
• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
• Eagerly seek opportunities to ensure guests’ requests have been fulfilled in a timely and efficient manner
• Take pride in following protocol by meticulously and consistently ensuring our tents are clean, well-stocked, and ready to welcome our guests
  • This includes changing bedding with fresh linens, sweeping floors, sanitizing the personal space, dusting, and organizing
• Work effectively with a team of housekeepers, under the direction of the Housekeeping Supervisor, to ensure all tasks are successfully completed
• Work efficiently to meet deadlines while maintaining high standards

Competencies

• Effective Communication
• Adaptagility
• Concern for Safety
• Attention to Detail
• Client Focus
• Collaborating with Others
• Professionalism
   

Education

• High School (High school diploma) or GED
   

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events.
• Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker.
• Able to stand and move for long periods of time.

Preferred Qualifications

• Prior housekeeping experience preferred
• Ability to follow direction.
• Strong communication skills.
• Friendly Team-Player.
   

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
   

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

As a Night Auditor, you play a critical role in maintaining the camp operations overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. This is a seasonal, hourly position and includes the option for employee housing for the duration of employment.

Responsibilities

• Greet and check in guests at the reception desk, showcasing our amenities, and activities 
• Provide clear, accurate, complete, and timely communication
• Confidently take action, quickly step in to help others, and make sound decisions with minimal direction
• Eagerly seek opportunities to ensure guests have everything they need
• Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you respond to the needs of guests and visitors 
• Ability to have and give knowledge of the camp, maintain a positive attitude, provide listening skills, and the ability to predict and respond to guests needs in a timely manner will be paramount in preforming assigned job duties
• Learn and share your knowledge of local culture, activities, and adventure activities
• Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing
• Collaborate and interact professionally with guests and co-workers
• Work efficiently to meet deadlines while maintaining high standards
   

Competencies

• Effective Communication
• Adaptagility
• Auditing
• Attention to Detail
• Client Focus
• Professionalism

Education

• High School (High school diploma) or GED
   

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker
• Able to stand and move for long periods of time
   

Preferred Qualifications

• Minimum two years of experience in Customer Service, preferably in hospitality or hotels
• Customer focus and friendly
• Solutions-oriented and attention to detail
• Ability to work overnight shifts
• Communication skills
   

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.