Resort Group, LLC

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*Temporary shared employee housing available April-Nov*

This is a unique opportunity at one of our Premier Properties, Trappeur's Crossing. Come join a team of dedicated locals here in beautiful Steamboat Springs, CO!

PERKS AND MORE!

•  Merchant Ski Pass Program
• Paid Time Off
• Comprehensive Health Plan (HSA-Compatible)
• Dental Plan
• Vision Plan
• 401K Retirement plan with company match
• Life Insurance
• Discount Lodging Benefits
• Discounts on Activities & Events
• Competitive Pay
• Professional Work Environment
• Great Employee Parties!

Summary:  Serves as the HOA manager for the General Manager in the duties of specifically overseeing HOA management operations for all Homeowners Associations managed by Simply Steamboat. Additionally, the Assistant General Manager assists with the overall operation of Simply Steamboat including the rental program. Coordinates projects on behalf of the HOA and manages tasks and budget according to company standards.    

Responsible for all HOA management including Board member relations, HOA owner relations, governance, recording and posting meeting minutes, compliance, enforcement, preparation of annual budgets, reporting of financial, project management, preparation & execution of Board & annual meetings, and vendor agreements / contracts.  

Essential Duties and Responsibilities

• Act as the primary point of contact for Simply Steamboat HOA Board members and owners. 

• Continuously pursue proactive ways to keep associations informed and aware of matters pertaining to their investment.
• Orchestrate, schedule, and facilitate association Board and annual meetings, prepare meeting packets, act as a subject matter expert when appropriate, be responsible for the taking of minutes, and distribute minutes to association members.

• Complete understanding and knowledge of all HOA governing documents and management agreements. 
• Fields questions from owners regarding all HOA Governing Documents 

• Enforcement of Rules & Regulations.

• Oversees all HOA rules violations and communication to violator and the Board per local legislation guidelines.

• Educate Board members and owners about the declarations, articles of incorporation, by-laws and rules and regulations of their particular property.

• Update and maintain association records such as reports, minutes, declarations, articles of incorporation, by-laws and rules and regulations in the appropriate HOA software. 

• Manage HOA financial records which includes, preparation of budgets, validate postings against budgetary line items, and quarterly or monthly financial statement preparation for presentation to the boards.

• Review and coding of all HOA related invoices to the correct general ledger accounts for appropriate posting. Reviews and codes all credit card receipt purchases according to company standards.
• Coordinates and documents HOA property walks and reports to the various HOA Boards.

• Review of property work orders bi-monthly for accuracy and variances that may need adjustment.

• Visit each HOA property once per week to ensure that all common areas are in acceptable condition, report any issues to the housekeeping manager as well as suggest improvements for future capital reserve projects to be presented at association Board meetings. 

• Prepare RFP’s and arrange contractors for all reserve and capital improvement projects. Monitor and report to the Board on the progress of each project. Address problems in quality or safety, inspect projects for final release and coordinate with appropriate departments including reservations when necessary.

• Assists HOA Boards in the capital project process, exploring bids, contacting vendors, and inspecting work.

• Employs or contracts for services of, security, maintenance and groundskeeping personnel and onsite caretaking personnel if required.
• Report and monitor through completion emergency repairs in individual units and common elements to the HOA Board and HOA owners. Communicate with the maintenance department regarding the status of a repair and keep the Board or Owner informed throughout the process.
• Act as a liaison with realtors and provide them with information pertinent to the selling of condos managed by company.
• Discusses with potential and existing clients, terms and conditions for providing management services and draft agreements stipulating extent and scope of management responsibilities, services to be performed and costs for services.

• Delegates relevant HOA tasks to the maintenance, housekeeping, and/or guest service department heads.
• Assist General Manager in holding department heads accountable for responsible items and following up on key accountabilities.
• Assists General Manager with performance evaluations for department heads.
• Assists General Manager in compliance with company policies, organizing monthly company staff meetings and company events such as end of season celebrations and going away parties for staff.   
• Assists General Manager in oversight of processes and procedures to ensure the safety of employees, homeowners and guests on or around company’s properties. 
• Stays informed regarding the operations and current issues of the rental management program.

• Works to ensure that the services provided to our homeowners associations by all departments meet our first class standards and is credible.
• Adheres to and exhibits a high-level customer service standard both internally and externally.

• Keeps General Manager informed of all issues / problems pertaining to staff, owners, guests, and property.
• Communicates to relevant members within the company, along with the maintenance department, regarding capital and long-term maintenance or improvement projects at properties while keeping homeowners and/or associations informed throughout the process. 
• Monitor and stay informed regarding the operations and current issues of the association the company represents.  
• Inform department heads and General Manager when quality standards are not being met.  
• Must maintain a good driving record to the satisfaction of our insurance company, to drive for company business.

• Other duties may be assigned as necessary to fit the business needs of the company.

Temporary shared employee housing to help get you on your feet available April-November! 

Come work with an amazing team in beautiful Steamboat Springs, CO!

Now hiring skilled people for Full-Time Year-Round and Part-Time Maintenance Positions!

 

Set of Maintenance positions includes responsibilities that range from Grounds to Maintenance Supervisor.

 

Pay starts at $19/hr with potential of up to $28.00/hr depending on experience and skillset. Hourly pay equivalent to $39,520-$58,240 annually. 

 

All skill levels in landscaping, grounds, carpentry, plumbing, and limited electrical knowledge are encouraged to apply. Valid driver's license or Pool/Spa maintenance knowledge/certification a plus!

 

 

PERKS AND MORE 

• Merchant Ski Pass Program
• Paid Time Off
• Comprehensive Health Plan (HSA-Compatible)
• Dental Plan
• Vision Plan
• 401K Retirement plan with company match
• Life Insurance
• Discount Lodging Benefits
• Discounts on Activities & Events
• Competitive Pay
• Professional Work Environment
• Great Employee Parties!

(PTO, Medical, D/V, 401k, and Life Insurance reserved for FTYR employees)

Temporary shared employee housing to help get you on your feet available April-November! 

Looking for a career in beautiful Steamboat Springs, CO and have supervisory experience in hospitality? 

 

$20.00-22.00/hr (Salary equivalence of $41,600 - $43,680 annually.)

 

PERKS FOR YEAR ROUND FULL TIME EMPLOYEES:

• Merchant Ski Pass Program • Comprehensive Health & Dental Plan • 401K Savings Plan with company match • Life Insurance • Paid Time Off • Discount Lodging Benefits • Discounts on Awesome Activities & Events • Competitive Pay • Professional Work Environment • Great Employee Parties!

We are seeking a Year Round/Full Time Guest Service Supervisor to provide support in training and shift supervising Guest Service Agents at our core front desk. This position is responsible for ensuring processes and procedures in front office operations are being upheld and completed timely by staff in order for our team to deliver exceptional hospitality and guest experiences.

Tasks include overseeing the daily responsibilities of a front office operations to include checking guests in and out, providing concierge services, responding to guest and owner requests, and coordinating with housekeeping and maintenance staff.

If you enjoy hospitality, are professional, personable, and have supervisory skills, we invite you to join our team.

 

Summary: Coordinates front office activities of hospitality or property management division and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Understand reservation system 

Confers and cooperates with other department heads to ensure coordination of guest and owner services: housekeeping, maintenance, shuttle and personally fulfills required task(s) if the need arises.

 Trains, actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.

Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff.

Creates an orderly system to ensure each Guest service agents can efficiently and effectively perform the following tasks, and frequently is required to perform these tasks personally:

Answers inquiries pertaining to lodging policies and services.

Advises guests of available activities such as skiing, skating, sleigh-rides, local events and other activities or concierge services as requested.

Interfaces with vendors and suppliers to ensure adequate delivery of supplies and services.

Greets guests and owners.

Maintain a secure key control system to ensure the safety of our guests, owners, and their property.

 

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

*Temporary shared employee housing available April-November!*

We are seeking an experienced Housekeeping Manager to join us, in beautiful Steamboat Springs, CO. 

$25-$28/hour DOE

 

Year-Round Employees Enjoy: • Merchant Ski Pass Program • Comprehensive Health & Dental Plan • 401K Savings Plan with company match • Life Insurance • Paid Time Off • Discount Lodging Benefits • Discounts on Awesome Activities & Events • Competitive Pay • Professional Work Environment • Great Employee Parties!

 

We are looking for the individual with an eye for detail, excellent communication and leadership skills, and the flexibility to perform cleans and supervise, depending on the needs of the day. 

 

Skills in budgeting, planning, organizing, assigning, directing work, appraising performance, addressing complaints and problem resolution are required.  This position must adhere to management company policies and established operating/safety procedures.

A large portion of this job entails coordinating daily housekeeping tasks, assigning tasks to your team, providing quality assurance to meet our impeccable standards, and communicating frequently with other members of the management & operations team.

You will enjoy competitive pay, a professional work environment, and paid time off benefits. We appreciate and respect our housekeepers! Our housekeeping managers are key in extending the company’s gratitude and respect to our hard working housekeeping staff.

 

Summary: Supervisory position that is responsible for the overall management of a division of the Simply Steamboat housekeeping department. This person directs workers responsible for the cleaning of private condominiums and homes in the hospitality division and assists with the management of HOA at assigned properties. Checks housekeeping employees work to ensure quality meets impeccable standards. Interacts with guests and communicates with owners. Checks housekeepers work to ensure quality meets impeccable standards. For specific information on performance protocols, please refer to the Policies and Procedures manual for the housekeeping department. The Housekeeping Manager performs the duties as follows:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

On-boards new supervisors, line staff, and property custodians.

Independently schedules housekeeping team, and coordinates with individual staff members on schedule changes, daily tasks.

Directs, supervises and monitors progress of housekeepers engaged in the cleaning of private condominiums and homes for hospitality or residential divisions.

Provide training and development for new staff: monitors progress to ensure that cleanliness and standards are upheld.

Participates actively in planning, assigning, and directing work; assisting with work loads (actual cleans and/or towel changes), appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.

Ensures each housekeeper’s daily schedule will be met, and assists with actual cleaning to meet needs of department or the needs of guests / owners as necessary.

Works with other housekeeping managers within company to ensure that all of the needs are met across the housekeeping zones

Drives housekeeping team to/from properties.

Delivers needed supplies to housekeepers and properties throughout day as necessary.

Re-schedules or re-adjusts team workload between team members, as necessary daily.

Monitors inventory and supplies in units such as kitchen supplies, light bulbs, alarm clocks, and literature.

Monitors inventory and supplies in housekeeping and supply closets.

Replenishes inventory as needed and ensures the proper billing procedure is followed for accurate cost recovery.

Ensures team responds to guest and/or owner requests professionally.

Replaces light bulbs, as necessary.

Ensures proper working order of cleaning equipment (vacuum bag replacement, etc).

Greets guests and owners when met on-property.

Maintains a secure key control system to ensure the safety of our guests, owners, and their property.

During off-season times, conducts the actual unit deep cleans, performs unit inventory and maintenance needs evaluations.

Enters payroll labor data for revenue billing purposes.

Reviews and approves all timeclock data timely to ensure accurate payroll payments.

 

 

 

​*We have employee housing available April-November*

Join the team at one of our premier properties, Trappeur's Crossing! 

$26-$30/hour  (Salary equivalence of $54,080 - $62,400 annually)

Work in beautiful Steamboat Springs, CO where no day is the same day! You will use your skills and work with a close team of maintenance professionals to help us maintain our properties.

If you are an experienced maintenance manager looking for a job with career growth potential, benefits, & perks, please consider joining our team. We require a varied skill set, including experience in staff oversight, budgets, facility maintenance, computer skills, & basic facility repair/capital project knowledge. 

PERKS AND MORE: · Comprehensive Medical Plan (HSA Compatible) · Health Savings Account · Dental Plan · Vision Plan · 401K Retirement plan with company match · Life Insurance · Dependent Care Flexible Spending Account · Other Voluntary Benefit options (Accident, Short-Term Disability) · Paid Time Off · Discount Lodging Benefits · Discounts on Awesome Activities, Events & Local Dining · Athletic club/Pool membership discount (Old Town Hot Springs) · Merchant Ski Pass Program · Competitive Pay · Professional Work Environment · Great Employee Parties! 

 

Summary: Supervises and coordinates activities of workers engaged in maintaining and repairing physical structures of buildings and grounds by performing the following duties. 

  

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Responsible for quality control of work done within zone. 

Responsible for proofing time sheets to ensure data is honest, accurate and turned in promptly. 

Takes initiative to identify future projects and needs. 

Responsible for updates to owner liaisons and directors on projects and major tasks. 

 Maintains HOA building plan archives. 

 Assist with new employee. 

 Assist with new employee recruiting and on-boarding. 

Assist with employee staff discipline and personal record keeping. 

Works to maintain HOA budgets. 

Must demonstrate sufficient mastery of software to be able to teach work order and time keeping to new employees.   

Coordinates purchase of uniforms.   

Maintains automotive records for department.   

Attends and speaks on behalf of the department at HOA and board meeting. 

Enforces safety policies.   

Inspects properties and identifies needed projects.   

Provides updates to HOAs and upper management.   

Oversees Maintenance department.   

Responsible for hiring and training of Maintenance Leads.   

Coordinates with VP of Operations to achieve HOA goals.   

Develops long term goals for department.   

Responsible for department budget.   

Ensures that company policies are being adhered to.   

Promotes a culture of safety.   

Approves PTO request for all maintenance staff.   

Directs workers engaged in cleaning, painting and performing structural repairs to masonry, woodwork, hardware and furnishings of buildings and units.   

Directs workers engaged in ground maintenance activities, such as snow removal, mowing lawns, trimming hedges, removing weeds, and raking and disposing of leaves and refuse.   

Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.   

Assigns, prioritizes and ensures all work orders are satisfactorily completed. Will prioritize work orders in order of importance before assigning to staff, while maintaining the priority of larger, on-going projects.   

Maintain a pleasant and efficient working atmosphere with all staff members through open lines of communications.   

Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff.   

Maintains high quality standards for the buildings, grounds and mechanical plants, ensuring that public areas, rental units, buildings and grounds meet first class standards at all times.   

Coordinate a preventative maintenance program to ensure that each property and unit is kept in excellent shape.   

Take property inspections on a regular basis to assure quality of work being completed.   

Implement a system to alert owners and Owner Liaisons/General Managers of potential problems that might arise.    

Build and maintain a working relationship with vendors to achieve optimal service levels in daily and emergency situations   

Requisitions, tracks, & maintain tools, equipment and supplies for department.     

Tracks and maintains sufficient supply inventories for maintenance work orders and unit materials.   

Inspects completed work for conformance to reasonable specifications and standards.   

Studies production schedules and estimates worker hour requirements for completion of work orders (job assignment).   

Interprets company policies to workers, monitors and enforces safety regulations.   

Establishes or adjusts work procedures to meet production schedules, while never sacrificing safety.   

Suggests changes in working conditions and use of equipment to increase efficiency of work crew.   

Analyzes and resolves work problems or assists workers in solving work problems.   

Initiates or suggests plans to motivate workers to achieve work goals. 

  

Maintains time and production records and inputs data into our Work Order Module in V12 software. Ensures these records are maintained on a daily basis, legible and consistent with work order billing. Work orders shall be organized and include all materials and information necessary for accurate billing. 

Performs activities of workers supervised.   

Must maintain a satisfactory driving record and valid drivers license in order to comply with our insurance requirements of non-livery drivers.   

Drives to and from properties in a safe and lawful manner. Always being mindful of safety and adherence to the rules of the road.    

Competency:  

To perform the job successfully, an individual should demonstrate the following competencies:   

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. 

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. 

Interpersonal - Focuses on solving conflict, not blaming; Keeps emotions under control; Remains open to others' ideas and tries new things. 

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives. 

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. 

Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. 

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. 

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources. 

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. 

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity. 

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 

Initiative - Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions. 

Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. 

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks; Develops realistic action plans. 

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. 

  

Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  

Education/Experience:  

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. 

  

Language Ability:  

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 

  

Math Ability:  

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

  

Reasoning Ability:  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

  

Computer Skills:  

To perform this job successfully, an individual should have basic computer skills. Knowledge of Project Management software and/or V12 software is helpful. Data input into our Work Order Module is required. 

  

Certificates and Licenses:  

No certifications necessary 

  

Supervisory Responsibilities:  

Directly supervises 4 to 10 employees in the Maintenance Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring & training employees. Planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. 

  

Work Environment:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  

While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather);extreme heat (non-weather);risk of electrical shock and vibration. The noise level in the work environment is usually moderate. 

  

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  

The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. 

Specific vision abilities required by this job include Close vision and Peripheral vision. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel. Other physical requirements are to be able to speak and to be able to hear.  The employee is frequently required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.  The employee is occasionally required to smell as a tool for diagnosis.  

We have temporary shared employee housing available April-Nov!

Salary equivalence of $49,920-58,240 annually.

We have the rare need for a maintenance supervisor at one of our premier properties, Trappeur's Crossing! 

No day is the same day. You will use your skills and work with a close team of maintenance professionals to help us maintain and enhance our portfolio of properties, nightly rentals, and/or commercial facilities.

If you are an experienced maintenance supervisor looking for a job with career growth potential, please consider joining our team.  We require a varied skill set, including experience in staff oversight, budgets, facility maintenance, computer skills, & basic facility repair/capital project knowledge.

Summary: Supervises and coordinates activities of all workers engaged in maintaining the overall cleanliness and physical appearance of buildings, structures, grounds, common areas and rental units of all resort properties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Acts in the best interest of the department in the absence of the Maintenance Manager.

Directs workers engaged in cleaning, painting and performing structural repairs to masonry, woodwork, hardware and furnishings of buildings and units. Directs workers engaged in ground maintenance activities, such as snow removal, mowing lawns, trimming hedges, removing weeds, and raking and disposing of leaves and refuse.

May hire quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Assigns, prioritizes and ensures all work orders are satisfactorily completed. Will prioritize work orders in order of importance before assigning to staff, while maintaining the priority of larger, on-going projects.

Maintain a pleasant and efficient working atmosphere with all staff members through open lines of communications.

Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff.

Maintains high quality standards for the buildings, grounds and mechanical plants, ensuring that public areas, rental units, buildings and grounds meet first class standards at all times.

Coordinate a preventative maintenance program to ensure that each property and unit is kept in excellent shape.

Take property inspections on a regular basis to assure quality of work being completed.

Implement a system to alert owners and Owner Liaisons/General Managers of potential problems that might arise.

Build and maintain a working relationship with vendors to achieve optimal service levels in daily and emergency situations

Requisitions, tracks, & maintain tools, equipment and supplies for department.

Tracks and maintains sufficient supply inventories for maintenance work orders and unit materials.

Inspects completed work for conformance to reasonable specifications and standards.

Studies production schedules and estimates worker hour requirements for completion of work orders (job assignment).

Interprets company policies to workers, monitors and enforces safety regulations.

Establishes or adjusts work procedures to meet production schedules, while never sacrificing safety.

Suggests changes in working conditions and use of equipment to increase efficiency of work crew.

Analyzes and resolves work problems, or assists workers in solving work problems.

Initiates or suggests plans to motivate workers to achieve work goals.

Maintains time and production records and inputs data into V12 Homeaway Software. Ensures these records are maintained on a daily basis, legible and consistent with work order billing. Work orders shall be organized and include all materials and information necessary for accurate billing.

Performs activities of workers supervised.

Must maintain a satisfactory driving record and valid driver’s license in order to comply with our insurance requirements of non-livery drivers.

Drives to and from properties in a safe and lawful manner. Always being mindful of safety and adherence to the rules of the road.

Communicates with supervisors and front desk staff of potential problems that might arise or affects guest or owner satisfaction or safety.

Adheres to company policies and follows all safety regulations.

Other duties may be assigned as necessary.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Uses reason even when dealing with emotional topics.

Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Interpersonal - Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Listens and gets clarification; Responds well to questions.

Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed

Written Communication - Able to read and interpret written information.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures.

Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Professionalism - Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Minimum of one year direct supervision or equivalent work experience.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:
Ability to apply common sense understanding to carry out simple one- or two-step
instructions. Ability to deal with standardized situations with only occasional or no variables.

Computer Skills:
Basic to intermediate computer skills are required. Use of Microsoft Office including Outlook, Excel and Word are essential.

Supervisory Responsibilities:
In the absence of the Maintenance Manager the Supervisor will be responsible for the day to day operations of the maintenance team.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts. The employee is occasionally exposed to work in high, precarious places and risk of electrical shock.
The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to use hands to finger, handle, or feel. The employee must be able to communicate with supervisor, regardless of mode (speaking or hearing optional). The employee is occasionally required to sit. The employee is occasionally required to rely on smell.

 

Temporary shared employee housing to help get you on your feet available April-November! 

Come be a part of the Resort Group Family! 

This is a full-time year round opportunity.

CPO Certification is preferred but will train the right person! 

PERKS:

Comprehensive Health & Dental Plan • 401K Savings Plan with company match • Life Insurance • Paid Time Off • Discount Lodging Benefits • Discounts on Awesome Activities & Events  •  Merchant Ski Pass Program  • Competitive Pay  •  Professional Work Environment  •  Great Employee Parties!   

 

A swimming pool technician should make sure that the water is clean and safe for guests at designated hours. He/she should service and maintain swimming pools, spas and hot tubs on the premises.

The technician would also install and service water cleaning, filtering and purification equipment which is used for maintaining the pools. Additionally, the pool technician maintains the pool area in a clean, orderly fashion while assuring all pool safety rules and regulations are in place.

All aspects of the pool area should be maintained including but not limited to: bodies of water, pool furniture, weeds, pool area access gates, pool structures, mechanical rooms, and patio / deck areas.

Swimming Pool Technician Duties and Responsibilities:

· Diagnoses, repairs and maintains swimming pools, water spas, filter systems, and pumps.

· Maintains the proper chemical balance for every pool.

· Maintains the pH and chlorine values for good water quality.

· Maintains the pools, spas, and in-unit spas using proper chemicals and cleaners.

· Maintains the pool areas including cleaning of the deck, and organizing patio furniture.

· Responds to swimming pool related work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery or equipment.

· Repairs and maintains electrical and mechanical equipment.

· Transports and stores hazardous chemicals. Following OSHA guidelines and utilizing appropriate Personal Protective Equipment.

· Carries out scheduled water cleaning, using chemicals like chlorine.

· Maintains manual records of all activities and prepares daily / weekly / monthly reports.

· Picks up trash around common pool area and unit patios.

· Operates and inspects tools and equipment and makes minor adjustments and repairs.

· Cleans and services swimming pool filtration units.

· Services heating, circulation and de-humidifier systems.

· Fixes lights above and below water level.

· Uses swimming pool vacuum cleaners to clean the pool floor.

· Checks and repairs corrosion, cracks and leaks in the pool walls or floors.

· Uses a telescopic pole with net to clean and remove any leaves, or debris.

· Makes sure equipment like pool covers, hot tub covers, and slides are in good working order.

· Cleans all vents in pool areas regularly.

· Logs, reports, and communicates in a timely manner equipment faults or water quality problems to managers.

· Organizes pool furniture every morning according to the established layout for common area pool and private patios.

· Removes grass and/or other weeds from unit patios around hot tubs

Prerequisites:

Must be efficient, organized, personable, poised and well groomed. Must have experience in pool, and spa chemical use, chemical level testing, pump, equipment maintenance, pool plumbing and all other related items.

Education:

High School or Diploma holder. CPO certified a plus, but will train the right person.

Experience:

1 to 2 Years work experience on similar role or ability to perform scope of work on hospitality environment.